Administration
Management of the systems and equipment included in the service, with defined responsibilities and tasks.
IT ADMINISTRATION AND MONITORING
Managed IT services
We combine administration, monitoring, preventive maintenance and support to look after the technology your company uses every day.
A solution aligned with your operation.
Ongoing management combines preventive tasks and incident handling. We organize the service around the systems, devices and users of your operation.
Continuous, coordinated management of your company’s technology.
Monitoring and prevention
Infrastructure monitoring and scheduled maintenance to detect needs and coordinate interventions.
Support and follow-up
Incident log, escalation and review of the tasks performed.
What your company receives.
- Inventory and scope of the managed infrastructure.
- Administration and preventive maintenance plan.
- Support channels and follow-up criteria.
- Agreed coverage, responsibilities and response conditions.
For businesses.
For companies that need recurring technical support, whether to back up their in-house team or to coordinate their IT operation.
- Infrastructure
- Management and monitoring
- Support and improvement
The scope, deliverables and terms of each project are detailed in the technical and financial proposal before work begins.
Frequently asked questions about the service.
How is it different from one-off support?
One-off support handles a specific need. Recurring management also organizes administration and preventive tasks across the agreed infrastructure.
Does it include round-the-clock support?
Coverage and response times are set in the service agreement. Not all plans have the same hours.
Let’s talk about your next project.
829-956-5400 · ventas@tesercom.com