Devices and systems
Diagnosis and handling of incidents on devices and applications, recording the information needed to resolve each request.
MAINTENANCE AND TECHNICAL ASSISTANCE
IT support
Our work does not end at commissioning. We offer preventive and corrective maintenance, link monitoring and specialized technical support, including 24/7/365 support as specified in the contracted scope.
A solution aligned with your operation.
We address technical problems and help prevent outages. The service is organized around your company’s users, infrastructure and priorities.
A technical contact to handle incidents and look after your infrastructure.
Networks and connections
Review of disconnections, devices and access to the services your team uses.
Preventive maintenance
Scheduled reviews and tasks to maintain the infrastructure, detect needs and coordinate improvements.
The right channel for every request.
Report an incident
Open a ticket with the impact, the affected equipment and when the problem started.
Open a support ticketSign up for or expand the service
Provide details of your users, systems and location so we can prepare a support proposal.
What your company receives.
- Inventory of the devices, systems and users covered by the service.
- Support channels, ticket tracking and escalation criteria.
- Remote or on-site delivery and coordination of preventive tasks.
- Hours and response conditions documented in the service agreement.
For businesses.
For companies that need a technical team to support their infrastructure and users.
- Request or incident
- Diagnosis and support
- Follow-up and closure
The scope, deliverables and terms of each project are detailed in the technical and financial proposal before work begins.
Frequently asked questions about the service.
How do I report an incident?
Open a ticket and state the impact, the affected equipment and when the problem started. Do not include passwords.
Can support be provided remotely?
Many tasks can be handled in a session coordinated with a technician. Physical interventions are scheduled according to the diagnosis and the coverage contracted.
What are the support hours?
Support hours and response times depend on the service agreement. The published business hours do not imply round-the-clock support coverage.